Due to the state of alarm and guidelines formalized in the Royal Decree 463/2020, of March 14th, we would like to inform you that ARVENSIS is adopting preventive measures to protect the health of all our workers, clients, collaborators and suppliers while ensuring that our activity is carried out normally.
ARVENSIS has prepared a contingency plan that includes both internal and organizational security measures, making work areas independent and minimizing unnecessary risks. All of them, with the aim of maintaining our supply at the best level, in ARVENSIS quality and service standards, ensuring the safety of our team and the correct management of products. However, due to the special circumstances, some suppliers and collaborators have anticipated possible delays in some supplies that could occasionally affects normal service and deliveries.
We inform you that we will continue our activity according to the following guidelines:
- Our Commercial team is available anytime, electronically, by telephone, email and / or videoconference, and the Management can authorize face-to-face visits if they are essential. Our commercial backoffice and customer service team will maintain its 100% activity.
- Our Laboratory, Administration and Purchases team are available during the ARVENSIS regular business hours, although we will not be receiving visits from suppliers.
- Our Factory is 100% operational and Logistics, although it may be affected by article 14.4. of the BOE of March 14, like the rest of Spanish companies, we will try to keep the service at the best level, in coordination with our logistics providers.
As the situation with COVID-19 is constantly changing, we will adapt to new scenarios. In any case, our motivation is to maintain activity and service, we are at your disposal, although respecting the measures recommended by the competent Authorities.
Thank you for your understanding, prudence and joint responsibility for the good of all. Best regards,